NTT Ltd. 2020 Global Managed Services Report by Damian Skendrovic and Martin Veitch
This research looks at the importance of smart sourcing for organizations and focuses on three core themes: security, transformation reimagined and technical expertise. Download the report:
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Presented by Damian Skendrovic, Executive Vice President, Managed Services Go-to-market, NTT Ltd., and Martin Veitch. Editorial Director at IDG Connect. NTT Ltd.’s 2020 Global Managed Services Report: How organizations are adopting smart sourcing to navigate with confidence. Conducted by IDG Research, the report covers the challenges and opportunities felt by over 1,250 business and IT leaders across the world. And from that, the rise in importance of a new service model, smart sourcing.
The rise of smart sourcing – At its simplest, smart sourcing is an approach to the selection and prioritization of those service providers that go above and beyond the delivery of tactical IT solutions. It’s about nurturing long-lasting relationships with providers who can deliver business outcomes aligned to the goals of the entire organization.